Shipping Policy
Last updated:
Processing time
Orders placed before 2:00 PM EST on a business day ship the same day. Orders placed after the cut-off, or on a weekend or public holiday, ship the next business day. You will receive tracking by email as soon as the carrier scans the label.
Rates and delivery
- Standard domestic: $9.95 flat rate, typically 3–5 business days in transit.
- Free standard shipping on domestic orders over $150.
- Expedited: rates quoted at checkout, typically 1–2 business days.
- International: available to select destinations. Rates and transit times are quoted at checkout.
Transit estimates are carrier estimates, not guarantees. We control when a package leaves; we do not control the network it travels through.
Packaging and privacy
All orders ship in plain, unbranded outer packaging. Nothing on the exterior identifies the contents, the compound or the nature of the business. The return address is a generic mailing address.
Lyophilized peptides are shipped at ambient temperature. This is deliberate, not a cost saving — powder in this form is stable well beyond any transit window, and cold packs add condensation risk without adding protection. Refrigeration matters after reconstitution, which is covered in the storage guidelines.
Address accuracy
We ship to the address entered at checkout. We cannot reroute a package once a label is generated, and we are not able to refund orders lost due to an incorrect address supplied by the customer. Double-check the address before submitting.
Lost, delayed or damaged shipments
- No tracking movement for 5 business days: email us and we will open a carrier trace.
- Marked delivered but not received: check with neighbours and your building's mailroom first, then contact us within 48 hours.
- Damaged in transit: photograph the outer box and the vials before handling further, and email the photos within 48 hours of delivery.
Confirmed carrier losses and transit damage are replaced or refunded in full.
International orders
The buyer is the importer of record and is responsible for confirming that the material may be lawfully imported into their country, and for any duties, taxes or customs fees. We cannot refund orders seized or refused by customs, and we do not mis-declare contents or values on customs paperwork under any circumstance.